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Online Customer Relationship Management Software
New York, USA
www.mkiglobal.net
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The clients are US based retailers of jewellery and high end precious stones, and caters to
premium and niche clients across the US and Europe. Pegasus InfoCorp has worked with the
client to build their online Customer Relationship Management (CRM) system. This browser
based software is being used across their stores by sales agents and managers for completely
managing all their customer information.
This online CRM application features all standard functionalities for managing customers and
associates, purchases/ interaction history and advanced email, printing and search options.
The system initiates auto/ manual reminders on specified occasions and send corresponding
emails to customers on an individual/ bulk basis after approval from sales agents. The sales
agent (user) experience is assisted by features such as alphabetical filters and automated
highlightling effects. As per standard development processes within Pegasus InfoCorp, each
screen is developed and frozen after detailed discussions with the client. Keeping in mind
the highly sensitive nature of the customer information, several security features are
provided that include IP locks, comprehensive session checks, detailed logs and one way data
encryption.
Prior to launch, the entire customer database of the client was fed into the online software database through as part of the data migration work agreement. As per the Terms of Reference of the project, Pegasus InfoCorp was given complete access to the customer information including
their personal information, detailed invoices and personal history. We helped compile and
migrate the entire customer database before deploying the project online in September 2005.
Please note that due to specific copyright terms and non disclosure clauses agreed on as
part of the legal agreement, Pegasus InfoCorp is not allowed to publish the registered
trademarks and several other copyrights of the client.
To know more about this project, and other featured clients that
we have worked with, drop us a message,
or mail us at info@pegasusinfocorp.com
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