The client is a leading call center in Australia, primarily serving local energy companies (Australian government owned, and private sector) through their outbound call centers in Australia. They wanted to build an intranet corporate browser based software, which could be used to manage their call center. This would essentially serve as a repository for tracking sales made by all the client's call center associates, and channel vendors. Pegasus InfoCorp was chosen as the development partner for this software development.
This software will provide the software administrator to manage campaigns, contractors and channel partners. Contractors will be able to login to the software and update their sales registers on a daily basis. Timesheets of contractors are logged with appropriate reports being generated for the adminstrator. Also, contractor payments are calculated based on net sales based on their reports. Administrators are able to access detailed reports for printing / exporting in different formats, and are able to backup and restore the database, as required. Pegasus InfoCorp is building the software, as per the client's inputs, and will also be packaging it for the client to resell as a call center software product.
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